WHAT DOES OUR PEOPLE REALLY THINK?
In most companies, the staff’s attitudes are of significant importance to the success of the company. However many companies are not sure how to make progress in this area. To know where to go we must know where we are.
Are our people aware of the company’s objectives and know how they can contribute?
Are we making the best use of their capacity ?
How is leadership exercised in our company?
Does our people have a clear grasp of our expectations and demands?
Are people progressing positively?
Could co-operation within and between the different departments be improved?
LKA – EMPLOYEE ENGAGEMENT SURVEY
Portray personnel attitude towards the company, gives views on how to improve motivation and efficiency, ensure a factually-based barometer for decision-making and provide information to strategise for human resource planning and development.
ARE OUR CUSTOMERS DELIGHTED WITH US?
In most companies, intense competition presents tremendous pressure and challenge not only to attract new customers for new business but also to keep existing customers for stronger re-buys. However many companies sadly make only cosmetic changes to address the issue. LKA can help find the solutions.
Are new sales and rebuys adequate enough or do they meet or exceed established projections?
How can we improve our competitive strength?
Are our people skillful enough therefore increasing their effectiveness?
Can we make our company act as a cohesive unit with customer satisfaction the number one priority?
Are there benchmarks and standards to fill in the gap for customer interaction management?
Do we have the knowledge and tools to make our service more efficient?
LKA – CUSTOMER ENGAGEMENT SURVEY
Provide a basis for improvement within each of four key customer views on what is bad and good and on what is important and what is less important to them. Results of the survey will make it easier for management to focus and implement priority measures to increase customer satisfaction.