OUR APPROACH TO SERVICE EXCELLENCE
For most companies intense competition presents tremendous challenges not only to gain new customers but also to keep existing customers for stronger repeat business. However many companies are not sure how to make progress in this area other than making cosmetic changes or simply conduct a basic customer service training for their employees.
Customers today are more demanding and have the luxury to decide who they want to do business with or who to buy from. The approach we adopt is from the cold and uncaring eyes of your customers – “you are not the only one that I can do business with”.
LKA deliver training programmes that specifically address your customer engagement and customer service concerns. Whether these are based on our standard modules and programmes or customised to your specific situations including setting service standards or benchmarks, mystery shopping, service skills and customer contact behavior, performance evaluations and accountability based service structures. LKA strive to be your answer towards a total sales and service oriented way of conducting your business.